AmsterDam Bullewijk
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FREQUENTLY
ASKED QUESTIONS

The application process is completed entirely online, through the MyProperty and RentCafe platforms. The steps below outline the process and what you can expect along the way. Please read them carefully before you begin.

• Register your interest. Choose the apartment you are interested in via the home finder (https://ourdomain-amsterdam-bullewijk.presendoo.app/). You may register your interest in more than one apartment.
• Set up your account. You receive an invitation to MyProperty, our applicant portal, where you create your account.
• Share your details. You provide your details through the Greystar Wallet App, our digital wallet, and/or upload any additional documents. Please make sure your file is complete, as you will only be considered once everything has been submitted.
  Waiting time. We assess your application. We carry out a first check of your identity and income against the criteria for the apartment you applied for. You do not need to do anything at this stage.
  
• Receive your offer. If more than one candidate has applied for the same apartment, it is allocated to the best matching candidate based on the allocation rules for the building. If you are allocated the apartment, you receive a confirmation email and the offer is visible in MyProperty, together with the rent, the service costs and the date it is available.
• Accept and reserve. To accept, you confirm the offer in MyProperty. The apartment is then taken off the market and held for you.
• Finish the checks. We will request some further details for the final check. You share the remaining details through the Greystar App and upload any documents that are still outstanding.
• Sign your lease. You receive an invitation to RentCafe, where you check once more your personal details and upload a copy of your identity document together with a selfie. We send you the lease together with the first invoice. You review it, sign it online and make the payment. We then countersign and plan your move in appointment.
• Collect your keys. On the day itself we walk through the apartment with you, record its condition together and hand over the keys. Welcome home!

What you need depends on where you are registered. Find your situation below and make sure you have everything ready before you start. You share your details digitally via the Greystar App (our digital wallet) and, where needed, by uploading documents in MyProperty.

For everyone

• A MyProperty account (you receive the invitation after you register your interest)

• A smartphone with the Greystar App. You create your wallet with a PIN code (and optionally Face ID) and verify your mobile number once with a six-digit SMS code; this stays valid for one year.

• If you apply together with someone else: each applicant needs their own smartphone, Greystar App and documents for their own situation.

1. I am registered in the Netherlands (BRP)

• A DigiD account with SMS verification enabled. With your permission, the app uses DigiD to retrieve your details directly from the source: your identity and address details (BRP, via MijnOverheid), your employment and income details (UWV) and your income statement (Mijn Belastingdienst).

• A valid passport. Before the lease is drawn up, you scan the chip of your passport with your phone (NFC) and confirm with a face scan that you are the holder of the document.

• Your online banking login. Before the lease is drawn up, you log in to your own bank to share your account holder name, IBAN, your salary and, if applicable, your rent or mortgage payments.

• If you are retired: your pension overview (MijnPensioenoverzicht), retrieved via DigiD.

• Uploading documents is normally not necessary. We only ask for additional documents if something cannot be verified through the app.

2. I live in the EU, but I am not registered in the Netherlands

You do not have a DigiD, but you can still retrieve some details with the app.

• A valid passport. You scan the chip of your passport with your phone (NFC) and confirm with a face scan that you are the holder of the document.

• Your online banking login, to share your account holder name, IBAN and salary. If your bank cannot be connected, you can still complete your profile and we will contact you about the next step.

• Proof of income, which you upload in MyProperty: an employer's statement, a recent payslip or an employment contract.

• A recent proof of address (for example a bank statement or energy bill) if we ask for it.

3. I live outside the EU

Your identity can be verified through the app, but your income cannot, so we check it with documents.

• A valid passport. You scan the chip of your passport with your phone (NFC) and confirm with a face scan that you are the holder of the document.

• Proof of income, which you upload in MyProperty: an employer's statement, a recent payslip or an employment contract.

• A bank statement showing your salary payment, which you also upload in MyProperty.

• A recent proof of address (for example a bank statement or energy bill) if we ask for it.

Good to know

• If you cannot use the Greystar Wallet App, you can upload a passport, identity card or residence permit as proof of identity instead. Our leasing team checks every document by hand for validity, accuracy of your details and signs of tampering.

• Before the lease is drawn up we also carry out standard compliance and credit checks ourselves; you do not need to provide anything for these.

• You will see the full list that applies to you in MyProperty once you start your application. Having everything ready and sharing it in one go speeds up your application considerably.

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For any questions about the process or your application, please first read through this FAQ page carefully, as most answers can be found here. If you have a specific issue or question that is not answered here, please contact the Leasing Team. You can reach them at Leasing.amsterdam@thisisourdomain.nl

Please note that the registration process is handled digitally. It is important you complete your profile 100%, as indicated in your MyProperty account. Please note that our team can only assist you after you have been allocated to a specific unit. From that point the leasing team will contact you.

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An indefinite term contract has a minimum term of 1 year from completion and is renewed for an indefinite period thereafter. Termination is possible after the first lease year, with one full calendar month's notice, always per the first of the month.

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There is no maximum rental period. Your lease is for an indefinite period, so you can stay as long as you wish, provided you comply with the terms of your lease agreement.

By signing the lease agreement you commit to a minimum rental term of 12 months, effective from the start date of the contract. After the first 12 months, the agreement can be terminated on a monthly basis, with one full calendar month's notice, always effective from the first of the month. The exact move-in date will be confirmed four weeks before handover.

There are no registration fees and no intermediary fees. You do not owe any money before signing the lease agreement. You will only pay the first month's rent and the security deposit once the lease agreement has been signed. Future rent payments will be deducted via direct debit.

Yes, this must be paid together with the first month's rent. The total amount will be equal to two times the base rent of your apartment.

Yes, in addition to the monthly base rent, you pay a monthly advance on the service costs. Each year you receive a detailed statement of these costs.

Service costs are costs that the landlord may legally charge for services and facilities provided to tenants. These may include, among other things: security, cleaning of communal areas, reception/service desk, maintenance, utilities in communal areas and parcel services. Depending on the building, furniture and interior finishes can also be part of the costs.

The exact composition and amount of the service costs is stated with the apartment in the home finder and in your lease agreement, and may differ per apartment.

Please note: for electricity, water and heating/cooling within your own apartment you arrange the contracts with the relevant suppliers. More information will follow before move-in.

In addition to the base rent and service costs, you may also pay the following:          

• A monthly fee for the finishings in your apartment                                                    

• Your individual usage costs for water, electricity and heating/cooling (variable, based on consumption)                                                                   

‍• Municipal taxes such as water board tax (waterschapsbelasting) and waste levy (afvalstoffenheffing)  

• Personal liability insurance, which you arrange yourself                                            

• Optional: a parking subscription, subject to availability

Please note: This overview is informational only; the exact composition is stated in your rental contract and may vary per unit.

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You can only live together if there is a common sustainable relationship. The residence is intended exclusively for occupancy by persons forming a single household.

The building features a resident lounge, a co-working space, a games room, a private dining room, an outdoor terace, bicycle storage and an underground parking garage (for an additional fee, subject to availibility).

No, pets are not allowed.

Smoking is prohibited in the apartments, the building and communal areas.

All forms of subletting, including temporary rentals through platforms such as Airbnb, are prohibited. Violation of this rule may result in termination of the lease agreement.

OurDomain Amsterdam Bullewijk has mid-rent and free-sector apartments. The municipality of Amsterdam requires a housing permit (huisvestingsvergunning) for mid-rent apartments. You apply for this permit yourself; in 2026 the cost is EUR 82.60.

No permit is required for free-sector apartments. All conditions can be found at https://www.amsterdam.nl/wonen-bouwen-verbouwen/woonruimte-vinden/huisvestingsvergunning-aanvragen/

Please note: only apply for the permit after the apartment has been allocated to you; we will notify you about this.

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Yes, you will receive a letter in April confirming the annual increase that takes effect from July. The percentage and amount of rent increase will be based on the maximum permitted under Dutch regulations.

For more information, please visit the website of the Rental Commission at huurcommissie.nl.

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• The apartments are expected to be completed in Q2 2027. We cannot give you a specific date yet. As soon as the exact completion date is known, we will communicate this by email.

• Many construction professionals work every day to deliver these apartments on time. However, unforeseen circumstances may delay or speed up construction, for example weather conditions such as strong wind or frost, or the delivery of finishing materials.

• Before completion you will receive detailed information about the commissioning, moving, energy contracts and so on. We aim to inform you of the final delivery date by email and/or letter 4 weeks before the key handover. During the key handover your identity document will be scanned in accordance with GDPR guidelines for authenticity checks and registration in case of loss.

Possibly. You can apply for housing allowance even if your rent is above €932.93 per month, but the allowance is only calculated over the base rent up to that amount (€498.20 if you are under 21). Service charges are not included. Whether you qualify depends on your income, assets, age and household situation, and the Tax Administration (Belastingdienst) decides. You can check your eligibility and apply via Mijn toeslagen on belastingdienst.nl.

To be eligible for an apartment at OurDomain Amsterdam Bullewijk you need to meet the criteria below.

Age

• You are at least 18 years old on the date you sign the lease agreement.

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Income requirement: Mid-rent apartments

For apartments with a base rent between EUR 932.94 and EUR 1,228.07 per month (2026 price level).

• Your gross monthly income must be at least:

  – 3 × the monthly base rent if you apply alone

  – 4 × the monthly base rent if you apply together with a second person

• Your gross annual household income may not be higher than:

  – EUR 85,005 for a one-person household

  – EUR 93,531 for a household of two or more persons

These limits do not apply if you vacate a social rental home of a housing association in the Amsterdam region.

• You need a housing permit from the municipality of Amsterdam (see 'Do I need a housing permit?').

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Income requirement: Free-market apartments

For apartments with a base rent above EUR 1,228.07 per month (2026 price level).

• Your gross monthly income must be at least:

  – 3 × the monthly base rent if you apply alone

  – 4 × the monthly base rent if you apply together with a second person

• For a base rent above EUR 2,500 the multipliers are 2.75 × and 3.75 × respectively.

• There is no maximum income and you do not need a housing permit.

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Your eligibility is assessed before you receive an offer for an apartment, as we use this assessment to make the offer. When you register your interest and sign up in MyProperty, you will see a request to provide your details via the Greystar Wallet App. Through this, you share your personal details and your employment and income details with us. If you are not (yet) registered in The Netherlands and do not have a DigiD, you will be asked to provide this information by uploading documents in MyProperty. Once we have reviewed your file, we inform you of the outcome by email.

Which rent level matches your income depends on the base rent of the apartment and on whether you apply alone or together with a second person. Only the base rent counts; service costs and furniture costs are not included.

Minimum income (all apartments)

Your gross monthly income must be at least:

• 3 × the monthly base rent if you apply alone

• 4 × the monthly base rent if you apply together with a second person (both incomes count for 100%)

• For a base rent above EUR 2,500 the multipliers are 2.75 × and 3.75 × respectively.

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Mid-rent apartments

For apartments with a base rent between EUR 932.94 and EUR 1,228.07 per month (2026 price level).

• Your gross annual household income may not be higher than:

  – EUR 85,005 for a one-person household

  – EUR 93,531 for a household of two or more persons

  These limits do not apply if you vacate a social rental home of a housing association in the Amsterdam region.

• You need a housing permit from the municipality of Amsterdam (see 'Do I need a housing permit?').

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Free-market apartments

For apartments with a base rent above EUR 1,228.07 per month (2026 price level).

• There is no maximum income and you do not need a housing permit.

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What counts as income

• Salary from employment: 100%, based on recent payslips, bank statements or other relevant documents

• Self-employment: 100%, based on annual accounts, recent tax returns or bank statements showing business revenue

• Pension: 130%, based on pension statements

• Assets: 10% of the value of verifiable assets, such as savings or investments

• Not counted: on-call, zero-hours and variable income

For more details on the eligibility criteria, see 'Am I eligible to rent at OurDomain Amsterdam Bullewijk?'.

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Yes, when assessing eligibility, 10% of your equity may be included in the income calculation each year.

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Calculation example:

Equity: €100,000

10% of equity: €10,000

Gross income from employment: €50,000

Total calculated income: €60,000

Yes, if you own a home, the (estimated) equity can be included in the equity assessment. We base this on the most recent available WOZ value as published via the WOZ Value Portal.

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The following documents must be submitted for the assessment:

• Mortgage holder’s statement

• Overview of the current mortgage balance

• WOZ value (2025)

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If the home is sold and there is equity, this can be included as equity, provided that:

• Contact has been made with a real estate agent

• A conditional sales agreement has been signed

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In that case, the 10% rule for equity applies.

A benefit may be included if it is of a permanent nature (e.g., WIA or WAO).

Unemployment benefits (WW), for example, are not included.

Required documents:

• Letter of commitment from the UWV

• Copies of bank statements for the last 6 payments

It is not possible to lease with a flexible employment contract, such as an on-call or zero-hours contract; you need a contract with a fixed number of hours. For a min/max-hour contract, the assessment is based on the minimum number of hours specified.

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It is not permitted to rent based on a temporary employment agency contract. This is only possible if the current client can demonstrate in writing that you will be entering into employment with them, for example by means of a letter of intent or an employment contract.

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Only spousal support counts as income; this applies only if the applicant can demonstrate the ability to meet the income requirement on a long-term, sustainable basis.

No. Guarantors (for example parents) are not accepted. You must meet the income requirement yourself.

You may register your interest in more than one apartment at the same time to spread your chances.

If you would like to add other apartments to your existing interest list, you can do so by filling out the interest form on this unit selector again. Ensure you sign up with the same email address you previously used, then the additional apartments will be added to your interests in your existing MyProperty account.

If you would like to remove an apartment type from your interests, you can easily do so by logging into MyProperty and under interests, select "I am no longer interested" under the relevant apartment type.

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After you register, you will receive an email invitation to create a MyProperty account. This is your personal dashboard where you can track your registration and securely submit your information.

To protect your privacy, two-factor authentication (2FA) is required. You can use an authenticator app such as Microsoft Authenticator or Google Authenticator for this.

If you are renting together, add your partner as a co-tenant in MyProperty. Your partner will receive their own invitation. Each tenant and co-tenant uses the Greystar Wallet App separately, with their own phone, the Greystar Wallet App, and DigiD.

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To share your data securely, follow these steps:

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1. After applying, you receive an invitation to create a MyProperty account; register your account.

2. When you open the app you are guided through a few questions. The first step is to grant permission to share your data with our central leasing team; this is essential.

3. Next you are asked if you want to use the Greystar Wallet App; please agree.

4. A QR code is generated. After scanning it you are asked for permission to share your data; please confirm.

5. Select "Verifications" at the bottom, and you see the request. Click "Continue".

6. Log in with your DigiD username and password and fill in the SMS OTP.

7. The app retrieves the data requested. Please do not refresh or close the app.

8. The app shows the data retrieved, and requests your permission to share the data with Greystar. Please confirm.

9. Done!

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For the app

• A smartphone with the Greystar Wallet App (a co-tenant uses their own phone and app)

For each data source

• Identity: a valid passport or ID card with an NFC chip; you confirm with a face scan.

• Your bank: your online banking login.

• MijnOverheid (BRP), UWV and Belastingdienst: your DigiD username and password with SMS verification enabled (logging in with the DigiD app is not possible). Check at https://www.digid.nl/inlogmethodes/sms-controle/.

• Mijnpensioenoverzicht.nl: your DigiD username and password.

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No DigiD? Then you cannot retrieve data from MijnOverheid, UWV, Belastingdienst and Mijnpensioenoverzicht.nl. You then upload the missing documents in MyProperty.

Have these items ready before you start. More information: https://zkr.nl/zkr-wallet-faq/.

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Yes. The Greystar Wallet App retrieves the latest information from reliable sources, such as the UWV and the Tax Administration (Belastingdienst). From the UWV, only your most recent salary is retrieved.

If your work situation changes, for example because you start a new job that does not yet appear in the app, please inform the  leasing team.

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When using the Greystar Wallet App, we distinguish between two phases: the Greystar Wallet App Light and the Greystar Wallet App Full. The data we request from you depends on your personal situation.

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In the first phase, the Greystar Wallet App Light, we only request basic information that allows us to verify your identity and make a provisional allocation of a property. This includes your name, date of birth, address, phone number and proof of registration. These details are sufficient to process your application and determine whether you are eligible for a property.

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If you receive a provisional allocation and are still interested in the property, we move on to the second phase: the Greystar Wallet App Full. In this phase, we request additional financial and personal information needed for a thorough screening and the final allocation. Depending on your situation, this may include a copy of your ID and your payment behaviour, such as whether you consistently pay your rent or mortgage.

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Before the lease agreement is drafted and signed, we conduct two mandatory checks. These checks are part of our duty of care and ensure safe and responsible leasing.

1. Wwft check (Anti-Money Laundering and Counter-Terrorist Financing Act)

We are legally required to verify the identity of the person with whom we enter into a lease agreement. Under the Wwft, we verify the tenant’s identity and check for any red flags on sanctions or warning lists. This check is standard and applies to all tenants.

2. Credit Check

In addition, we conduct a credit check. This check allows us to assess whether there are any serious payment arrears or debts. This helps us determine whether the lease is financially viable and prevents issues during the term of the lease agreement.

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Only once both checks have been successfully completed can the lease agreement be drafted and presented for signature.

The Greystar Wallet is issued by Zkr. For more information, please visit: https://zkr.nl/zkr-wallet-faq/

Mid market homes

Allocated according to the Amsterdam Housing Ordinance. Every tenant needs a housing permit and an income within the limit for the home. Priority goes to:

- Households leaving a social housing corporation home

- Families with children, for homes of at least 61 m² with 3 or more rooms

Free market homes

No housing permit or priority rules apply. We select the most suitable candidate based on housing preferences, income and the completeness of the application.

For both types

Among equally ranked applicants, we select the best match. If several equal candidates remain, we draw lots. Applications are not processed in order of receipt.

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After the registration period closes, the provisional allocation takes place. The outcome is communicated by email, based on housing preferences, income situation and the completeness of your file. If we can provisionally allocate an apartment, you receive an email and accept via the email or MyProperty. We then verify your documents and income situation; the outcome is communicated within 4 to 5 weeks, provided all documents have been submitted. Please also check your spam folder.

When you are assigned a home, we will ask you to provide additional information or confirm your interest within a specified timeframe. If we do not receive a response, the assignment will be cancelled and the home will be offered to the next candidate.

When you are assigned a home, we will ask you to provide additional information or confirm your interest within a specified timeframe. If we do not receive a response, the assignment will be cancelled and the home will be offered to the next candidate.

At OurDomain Amsterdam Bullewijk we offer leases for an indefinite period with a minimum term of 1 year, for one tenant or for two tenants.

The tenancy agreement is signed digitally using iDIN. Amendments to the tenancy agreement by the tenant are not permitted.

When allocating our apartments, we use robust and tested processes that are aimed at preventing housing discrimination. We make every effort to ensure that no unjustified distinction is made between prospective tenants when renting out our properties. One of the ways we do this is by training our employees about what is and isn't the selective criteria.

When we work with third parties to offer housing, we also ensure that they have robust processes in place that are aimed at preventing housing discrimination. Furthermore, we regularly assess whether our policies have the desired outcome in practice and whether our processes can or should be further adapted and tightened.

Greystar will never request information about or select prospective tenants on the basis of ethnic or cultural background, religious identity, political preference, sexual orientation or physical/mental health.

Greystar collects and processes personal data when you visit our website and/or register for a rental property. We process this data to fulfil our obligations as a landlord and to provide our services, in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

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The retention period of your personal data depends on the stage of the rental process. If a lease agreement is concluded, data is retained for at least 5 years due to legal obligations. If no agreement is reached, data is generally deleted within 3 months. Data from search and interest profiles is retained only as long as necessary and legally permitted.

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You have the right to request access to, correction, supplementation, restriction or deletion of your personal data. You may also object to processing. Requests can be submitted via privacy@greystar.com.

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The Greystar Wallet App does a lot to ensure your privacy.

• Technical measures have been taken so that your data cannot be viewed or used for anything other than that for which it was included in the Greystar Wallet App without permission. Your data is stored and encrypted locally and securely on the phone. Only you can view your own data. The privacy statement on www.datakeeper.nl/support explains how the Greystar Wallet App handles the processing of your personal data.

• As a consumer, you always keep control over your own data. You decide what you want to share, and with whom. You will receive an overview of the data you need to provide in the app. This way you keep an overview of what you share, with whom and for how long.

• The Greystar Wallet App is designed to securely store, manage, and protect your data. The app uses two main principles:

  - The Greystar Wallet App meets the highest security standards, comparable to those used by banks. The app does not store data externally, and once you delete information from the app, it is immediately removed from your device.

  - With the Greystar Wallet App, you decide who receives your personal data, ensuring that you always remain in control of your information.

All interior walls in the apartments are plastered, with the exeption of walls in rooms where tiling is applied, such as the bathroom.

The apartment is delivered with PVC flooring and baseboards.The floors of the bathroom and toilet are tiled.

You cannot choose your own kitchen or bathroom. The kitchens are delivered fully equipped with an induction hob, a fridge and a built-in extractor hood.

The bathroom is fully finished and ready for use upon delivery.

All homes are delivered gas-free. Heating and cooling are provided by a sustainable collective system based on thermal energy storage (WKO).

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The floor plan indicates whether the home has a private balcony. In addition, residents can use the shared outdoor terrace of the building.

Your home is heated and cooled via a sustainable collective system based on thermal energy storage (WKO). For the supply of heating and cooling you enter into a contract with the operator of the system; more information will follow before move-in.

The apartments have a washing machine connection inside the apartment; the exact location is shown on the floor plan. There is no communal launderette in the building.

The apartments at OurDomain Amsterdam Bullewijk are rented out without a dedicated parking space. However, the building has an underground parking garage with a limited number of spaces. Subject to availability, a parking space can be rented separately via a subscription. The cost of a parking subscription is not yet known at this time.

Yes, the building offers secure bicycle storage for residents.

Yes, external storage units are available for rent.

The homes will have a fibre-optic and cable (CAI) connection for lightning-fast internet. This is included in the service costs.

Yes, external storage units are available for rent.

Drilling into the walls is not permitted. The apartment is fitted with picture rails, so you can hang items without drilling.

Yes, in the building is a lift available.

Just got a home? Then of course you'll want to turn your house into a home by doing some DIY, such as painting walls and hanging pictures. In most cases you can simply get started, but not if your alterations cannot easily be undone by you (at the end of the tenancy) and/or could affect the rentability of your home. If in doubt, you can always give us a call.

The apartments are delivered unfurnished, but with soft furnishings: floor covering, curtain- and picture rails.

The ceiling height is at least 2.60 m.