FREQUENTLY
ASKED QUESTIONS

Amsterdam Diemen

Which types of contracts are possible for OurDomain?

Student & Young Professional Contract: minimum 1 year, maximum 5 years with one-month notice. You are younger than 28 years upon the start of the lease.

PhD-contract: this is a contract for the duration of your doctorate. You may give notice at any time, with a minimum notice period of 1 month. There is no age restriction for this contract type.

Some of our apartments are contracted by universities to provide their staff and temporary (exchange) students a short stay lease period.

What are the qualification criteria for OurDomain?

  • You have (in the past) been enrolled in a vocational education or bachelor/master study
  • Your current employment status is one of the below:

A. Employment contract – indefinite period (vast contract)

B. Employment contract – temporary + employers statement (tijdelijk contract + werkgeversverklaring)

C. Self-employed, minimum 1 year enrolment chamber of commerce (ZZP, minimaal 1 jaar ingeschreven bij KvK)

D. PhD student

  • You are not registered on World Check
  • Your net monthly income is minimum 2x your monthly base rent
  • These employment and income requirements do not apply to Short Stay contracts which are leased in collaboration with universities

How do we prevent housing discrimination?

When allocating our homes, we use robust and tested processes that are aimed at preventing housing discrimination. We make every effort to ensure that no unjustified distinction is made between prospective tenants when renting out our properties. One of the ways we do this is by training our employees about what is and isn't the selective criteria, for example we have some homes which are allocated as student accommodation only. More detail can be found in the section: ‘Objective selection criteria’.

When we work with third parties to offer housing, we also ensure that they also have robust processes in place that are aimed at preventing housing discrimination. Furthermore, we regularly assess whether our policies have the desired outcome in practice and whether our processes can or should be further adapted and tightened.

 If you would like to raise with us any feedback or concerns in regards to our policies and processes we would love to hear from you. Please contact us via e-mail: voorkomwoningdiscriminatie@greystar.com.

For more information about rules and regulations, please visit the website of the municipality here.

Below we explain in more detail the processes we have in place.

First come first served

In principle, we work on a first come first served basis when offering our homes. We use a digital and automated system to do this. The prospective tenant who was the first to register for the property (completing all relevant forms and confirmed via email) will be accepted in the first instance.* The prospective tenant’s application is then checked it meets the objective selection criteria that applies to the property applied for.

If the prospect meets the objective selection criteria, a rental agreement will be concluded with them in principle. However, this is dependent on previous experience with the prospective tenant. We reserve the right not to enter into a rental agreement if we find there have been previous negative experiences in relation to the prospect.

If no rental agreement is concluded with the first accepted prospect, we will inform the person/persons by e-mail and outline the reasons for this decision. The property is then advertised again and the above outlined process begins again.  

*Note: the accepted prospect is provisionally accepted pending final checks and supply of all information requested.

Exceptions to the above process:

In the past, one development in Diemen, had a waiting list. Prospects could be placed on the waiting list via an application form. If a property became available, the prospect highest on the list was approached first (e.g. prospect numbered 1). We are no longer accepting new prospects on to this waiting list.

Due to the contractual obligations of this waiting list, whilst there are still ‘active’ prospects on the waiting list (i.e. prospects are still interested in renting a property at this location), housing will be allocated to the suitable prospective tenant with the highest rank. Once there are no longer any ‘active’ prospects on this list, this waiting list will no longer be in operation and we will revert to the first come first served principle at the Diemen location.

Objective selection criteria

When assessing whether a prospect is suitable, we use objective selection criteria. When a property is advertised, we state which criteria applies to that property so that all prospects can make an informed decision as to whether they are a suitable tenant for this type of property.

The criteria may vary from property to property. An example would be student accommodation. If a property is intended for students, the conditions are that the prospect is enrolled at an educational institution and is actively studying. Some of our properties require a Housing Permit and this is stated. If a property requires a Housing Permit, a prospect must be eligible for the permit outlined.

Greystar will never request information about or select prospective tenants on the basis of ethnic or cultural background, religious identity, political preference, sexual orientation or physical/mental health.

What is the deposit?

The deposit is 2 times the base rent.

Please DO NOT use your mobile phone for payment of the application fee and deposit.

How can I apply for an apartment?

Apartments are leased on a first come, first serve basis. Your apartment is only reserved for you once you have paid the application fee. Once you have reserved a unit, you need to complete the application form and upload documents within 72 hrs.

Reserving an apartment (and paying application fee) does NOT automatically mean your application is accepted. Once you finalized the application form and uploaded the required documents, the application will be processed. Greystar reserves the right to deny any application. Only if the application is denied based on other grounds than mentioned in the qualification criteria, the application fee will be refunded.

Once your application is processed, a contract will be provided. After signing of the contract and payment of the deposit, OurDomain will countersign the contract. Your rental contract is only definite after countersigned by OurDomain. Please note that you need to sign the contract and pay the deposit within 72 hours.

Please DO NOT use your mobile phone for payment of the application fee and deposit. You can use your own desktop computer, or the one in our leasing office.

What is the amount of the application fee?

The application fee is €100. OurDomain reserves the right to reject an application. As soon as the €100 is paid, the apartment goes offline and is put on hold for you to complete the registration. The application fee is non-refundable, but is deducted from the first month's rent.

Which documents do I need to provide for my application?

  • Proof of employment status:

A. Employment contract – indefinite period (vast contract)

B. Employment contract – temporary + employer's statement (tijdelijk contract + werkgeversverklaring)

C. Self employed, proof of enrolment chamber of commerce > 1 year

  • Recent income statement (max 3 months old)
  • Valid identification document

The apartment I desire is not available, can you keep me updated on availability?

OurDomain apartments are leased on a first come, first serve basis. You can sign up to get notified when the apartment you desire comes available.

Please note that new units can become available every day on a first come, first serve basis, so please visit our website frequently.

Are pets allowed in OurDomain?

Pets are not allowed in OurDomain Diemen.

Is it allowed to live together with someone in any apartment?

Yes, this is allowed in any apartment, apart from Superior Studios. Please note there are additional service charges for additional residents in your apartment. Therefore, you will need to specify the number of residents (and update us during your lease if this changes). 

Please check the General Terms & Conditions OurDomain Amsterdam Diemen.

Can we share the income requirements, in case we will live together in an apartment?

Only for the minimum required income to live at OurDomain (net income of 2x monthly base rent), the income of a spouse or domestic partner can be taken into account. 

Can someone else guarantee my application, as I cannot meet the income criteria myself?

No, the minimum income requirement to live in OurDomain is a net income of 2x your monthly base rent.

What if I suddenly become unemployed? Can I still live here?

Yes, if you are still able to pay your base rent and service costs.

Can I get a floorplan of the apartments?

Yes, you can find these via the apartments page.

Can I also invite friends and family to make use of the communal areas?

Yes, of course! You can always invite friends and family. However, if you invite more than 4 persons we ask you to inform at the service desk if this is possible. For example, in the case of a birthday party. Please note that you are fully responsible for your guests.

Am I allowed to sub rent my apartment, for example with a platform like Airbnb?

No, this is not allowed. Please note that this might lead to immediate termination of your contract and a high financial claim as described in the General Terms & Conditions.

Is it allowed to smoke in my apartment?

Smoking is prohibited in OurDomain and allowed in the designated outdoor areas only.

Is it allowed for a guest to stay overnight in my apartment?

Of course, it is permitted for guests to stay occasionally, as long as no nuisance is caused. Please note that you are fully responsible for your guests.

Is there internet in common areas?

Yes, you can use our high speed Wi-Fi in the common areas.

Is it allowed to adjust something in my apartment?

No, this is not allowed in terms of construction. It is also not allowed to drill holes in the walls. All the apartments are equipped with picture rails, which you can use to personalise your apartment. Please note that it is strictly prohibited to hang anything to the piping of the sprinkler installation or to tamper sprinkler heads or smoke detectors.

Are the apartments all furnished or unfurnished?

All studios and some of the 1 bedroom apartments are furnished.

All the apartments are fitted out with high quality vinyl wood flooring, wall finishing, picture rails and curtain rails.

When you select an apartment in our online leasing system, you will find information on the specific furniture package.

What is included in the service costs?

The service costs include recoverable service costs and non-recoverable service costs. 

The recoverable service costs are variable costs such as security, cleaning, landscaping, waste removal and utilities for public areas. You will pay a monthly advance which will be settled for the previous year in April each year. 

The non-recoverable service costs are a fixed amount for amenities and services such as service desk, gym membership, outdoor sports facilities, use of lounges, game room, clubrooms, gardens and terraces. 

The above does not apply for short stay contracts which are all inclusive.

Will the rent increase every year?

Yes, you will receive a letter in April confirming the annual increase as per the following July.

How do I stop my rental agreement? Can I already do this in my first year?

After the minimum stay of 12 months, you can give notice one calendar month in advance (minimum) by sending an email to the service desk. Please note that your termination is only definite after you’ve received a written confirmation by OurDomain. Please check the General Terms & Conditions.

Is there secured parking for my bicycle, car, scooter and/or motorbike?

Yes, there is one bicycle spot reserved per apartment in the indoor parking. There is a limited number of additional bicycle parking spots available for bicycles, scooters, motorbikes and cars. In our online leasing system, you can select any of these spots as a rentable item, if available. If there is no availability or if you desire to rent a spot at a later stage, please contact the service desk.

Terms & Conditions OurDomain Parking

Is extra storage space available for my personal items?

Yes, in each building there are a limited number of storage rooms available for rent. Sizes vary from 1 to 12 m². In our online leasing system, you can select any of these storage rooms. If there is no availability or if you desire to rent a locker at a later stage, please contact the service desk.

How does the process work after all has been signed?

We will contact you to schedule the exact move-in date. The move-in date will usually be in your first week. Of course, your first month rent will be re-calculated gradually based on your move-in date.

Do you have facilities for children?

No, OurDomain Amsterdam Diemen does not offer any facilities for children.

How do I organize my utilities?

Your internet (wired & wireless) is included in your service charge.

Water: an advance payment is included in your service charge and will be settled each year based on actual use.

Heating is provided via a central city heating system operated by Eteck. Upon your move-in date we will provide you with a contract with Eteck. Eteck will invoice you a monthly advance, which they will settle annually or upon move-out based on your actual consumption.

Electricity: an advance payment is included in your service charge and will be settled each year or upon move-out based on actual use.

Short stay contracts are all-inclusive; utilities are not subject to advance and settlement.

Will students live at OurDomain Amsterdam Diemen?

OurDomain Amsterdam Diemen is targeting (young) professionals and PhD-ers that meet the qualification criteria and not students. Obviously, a co-occupant may be a student and/or a resident can become a student (again) after move-in.

Some of the apartments at OurDomain Amsterdam Diemen are leased in collaboration with universities, to provide their staff and temporary (exchange) students a short stay lease of maximal 12 months. Individual students are welcome to rent a private studio at the adjoining OurCampus Amsterdam Diemen (www.ourcampus.nl).

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