FREQUENTLY ASKED QUESTIONS

How can we help?

Amsterdam Diemen

Which types of contracts are possible for OurDomain?

  • 18 – 27 years of age at move in date: Young Professional contract (maximum stay 5 years, minimum stay 1 year, after which a notice period of 1 calendar month applies)
  • 28 years or older at move in date: Professional contract (maximum 2 years, minimum 1 year, after which a notice period of 1 month applies)
  • PHD-contract (rental contract for the period of your promotion)
  • Some of our apartments are contracted by universities to provide their staff and temporary (exchange) students a short stay lease period

What are the qualification criteria for OurDomain?

  • You have (in the past) been enrolled in a bachelor / master study
  • Your current employment status is one of the below:

A. Employment contract – indefinite period (vast contract)

B. Employment contract – temporary + employers statement (tijdelijk contract + werkgeversverklaring)

C. Self-employed, minimum 1 year enrolment chamber of commerce (ZZP, minimaal 1 jaar ingeschreven bij KvK)

D.  PhD student

  • You are not registered on World Check
  • Your net monthly income is minimum 2x your monthly base rent
  • These employment and income requirements do not apply to Short Stay contracts which are leased in collaboration with universities

What is the deposit?

There are 2 categories of deposit: deposit A and deposit B

Deposit category A requirements:

  • Employment status category A (indefinite contract)
  • Gross annual income minimum of 42 x monthly base rent
  • Dutch nationality

Deposit category B: for all residents who do not meet all the above criteria.

Deposit A:

  • Short Stay: EUR 1,000
  • Extended Stay - Studio: EUR 1,200
  • Extended Stay – 1 bedroom apartment: EUR 1,500

Deposit B:

  • Short Stay: EUR 2,000
  • Extended Stay - Studio: EUR 2,400
  • Extended Stay – 1 bedroom apartment: EUR 3,000

Please DO NOT use your mobile phone for payment of the application fee and deposit. You can use your own desktop computer, or the one in our leasing office.

How can I apply for an apartment?

  • Apartments are leased on a first come, first serve basis. Your apartment is only reserved for you once you have paid the application fee. Once you have reserved a unit, you need to complete the application form and upload documents within 72 hrs.
  • Reserving an apartment (and paying application fee) does NOT automatically mean your application is accepted. Once you finalized the application form and uploaded the required documents, the application will be processed. Greystar reserves the right to deny any application. Only if the application is denied based on other grounds than mentioned in the qualification criteria, the application fee will be refunded.
  • Once your application is processed, a contract will be provided. After signing of the contract and payment of the deposit, OurDomain will countersign the contract. Your rental contract is only definite after countersigned by OurDomain. Please note that you need to sign the contract and pay the deposit within 72 hours.

Please DO NOT use your mobile phone for payment of the application fee and deposit. You can use your own desktop computer, or the one in our leasing office.

What is the amount of the application fee?

  • The application fee is EUR 100. The application fee is non-refundable, but is deducted from the first month's rent.
  • OurDomain reserves the right to deny an application. If the application is denied based on other grounds than mentioned in the qualification criteria (FAQ), the full application fee will be refunded.

Please DO NOT use your mobile phone for payment of the application fee and deposit. You can use your own desktop computer, or the one in our leasing office.

Which documents do I need to provide for my application?

  • Proof of employment status:

a) Employment contract – indefinite period (vast contract)

b) Employment contract – temporary + employer's statement (tijdelijk contract + werkgeversverklaring)

c) Self employed, proof of enrolment chamber of commerce > 1 year

  • Recent income statement (max 3 months old)
  • Valid identification document

The apartment I desire is not available, can you keep me updated on availability?

OurDomain apartments are leased on a first come, first serve basis. You can sign up for the notifications list, we will keep you updated of OurDomain news and new available units. 

Please note that new units can become available every day on a first come, first serve basis, so please visit our website frequently.

Are pets allowed in OurDomain?

Pets are not allowed in OurDomain.

Is it allowed to live together with someone in any apartment?

Yes, this is allowed in any apartment, apart from Superior Studios. Please note there are additional service charges for additional residents in your apartment. Therefore, you will need to specify the number of residents (and update us during your lease if this changes). 

Please check the General Terms & Conditions OurDomain Amsterdam Diemen.

Can we share the income requirements, in case we will live together in an apartment?

Only for the minimum required income to live at OurDomain (net income of 2x monthly base rent), the income of a spouse or domestic partner can be taken into account. 

The combined monthly net income must be minimum 3x the monthly base rent. Both residents must also meet the other qualification criteria. For the purpose of determining the deposit category, only the income of the main tenant will be taken into account.

Can someone else guarantee my application, as I cannot meet the income criteria myself?

  • No, the minimum income requirement to live in OurDomain is a net income of 2x your monthly base rent.
  • The minimum income requirement to qualify for category A deposit is a gross annual income minimum of 42x monthly base rent.
  • If your income is between those 2 levels, you can rent an apartment, but your required deposit payment is category B. You don’t need a guarantor.

What if I suddenly become unemployed? Can I still live here?

Yes, if you are still able to pay your base rent and service costs.

Can I get a floorplan of the apartments?

Yes, you can find these via the apartments page.

Can I also invite friends and family to make use of the communal areas?

Yes, of course! You can always invite friends and family. However, if you invite more than 4 persons we ask you to inform at the service desk if this is possible. For example, in case of a birthday party. Please note that you are fully responsible for your guests.

Am I allowed to sub rent my apartment, for example with a platform like AirBnB?

No, this is not allowed. Please note that this might lead to immediate termination of your contract and a high financial claim as described in the General Terms & Conditions.

Is it allowed to smoke in my apartment?

Smoking is prohibited in OurDomain and allowed in the designated outdoor areas only.

Is it allowed for a guest to stay overnight in my apartment?

Of course, it is permitted for guests to stay occasionally, as long as no nuisance is caused. Please note that you are fully responsible for your guests.

Is there Internet in common areas?

Yes, you can use our high speed wi-fi in the common areas.

Is it allowed to adjust something in my apartment?

No, this is not allowed in terms of construction. Also, it is also not allowed to drill holes in the walls. All the apartments are equipped with picture rails, which you can use to personalize your apartment. Please note that it is strictly prohibited to hang anything to the piping of the sprinkler installation or to tamper sprinkler heads or smoke detectors.

Are the apartments all furnished or unfurnished?

  • All Studio's and some of the 1-bedroom apartments are furnished.
  • All the apartments are fitted out with high quality vinyl wood flooring, wall finishing, picture rails and curtain rails.
  • When you select an apartment in our online leasing system, you will find information on the specific furniture package.

What is included in the service costs?

The service costs include recoverable service costs and non-recoverable service costs. 

  • The recoverable service costs are variable costs such as security, cleaning, landscaping, waste removal and utilities for public areas. You will pay a monthly advance which be settled for the previous year in April each year. 
  • The non-recoverable service costs are a fixed amount for amenities and services such as service desk, gym membership, outdoor sports facilities, use of lounges, game room, clubrooms, gardens and terraces. 

The above does not apply for short stay contracts which are all inclusive.

Will the rent increase every year?

Yes, you will receive a letter in April confirming the annual increase as per the following July.

How do I stop my rental agreement? Can I already do this in my first year?

After the minimum stay of 12 months, you can give notice one calendar month in advance (minimum) by sending an email to the service desk. Please note that your termination is only definite after you’ve received a written confirmation by OurDomain. Please check the General Terms & Conditions.

Is there secured parking for my bicycle, car, scooter and/ or motorbike?

Yes, there is one bicycle spot reserved per apartment in the indoor parking. There is a limited number of additional bicycle parking spots available for bicycles, scooters, motorbikes and cars. In our online leasing system, you can select any of these spots as a rentable item, if available. If there is no availability or if you desire to rent a spot at a later stage, please contact the service desk.

Terms & Conditions OurDomain Parking

Is extra storage space available for my personal items?

Yes, in each building there are a limited number of storage rooms available for rent. Sizes vary from 1 to 12 m2. In our online leasing system, you can select any of these storage rooms. If there is no availability or if you desire to rent a locker in a later stage, please contact the service desk.

How does the process work after all has been signed?

We will contact you to schedule the exact move-in date. The move-in date will usually be in your first week. Of course, your first month rent will be re-calculated gradually based on your move-in date.

Do you have facilities for children?

No, OurDomain Amsterdam Diemen does not offer any facilities for children.

How do I organize my utilities?

  • Your internet (wired & wireless) is included in your service charge.
  • Water: an advance payment is included in your service charge and will be settled each year based on actual use.
  • Heating is provided via a central city heating system operated by Eteck. Upon your move-in date we will provide you with a contract with Eteck. Eteck will invoice you a monthly advance, which they will settle annually or upon move-out based on your actual consumption.
  • Electricity: an advance payment is included in your service charge and will be settled each year or upon move-out based on actual use.

Short stay contracts are all inclusive; utilities are not subject to advance and settlement.

Will students live at OurDomain Amsterdam Diemen?

OurDomain Amsterdam Diemen is targeting (young) professionals and PHD-ers, that meet the qualification criteria and not students. Obviously, a co-occupant may be a student and/or a resident can become a student (again) after move-in.

Some of the apartments at OurDomain Amsterdam Diemen are leased in collaboration with universities, to provide their staff and temporary (exchange) students a short stay lease of maximal 12 months. Individual students are welcome to rent a private studio at the adjoining OurCampus Amsterdam Diemen (www.ourcampus.nl).

COVID-19

What have you put in place to keep the building COVID-19 secure?

We will follow the most up-to-date Dutch government’s Covid-19 secure guidelines to continue to protect all our residents and onsite team. These will be clearly communicated throughout our buildings. In addition, we have increased the frequency and method of cleaning communal areas and commonly touched items such as buttons and door handles. We will continue to update all residents on any changes on Governmental regulations and measures and the implications for your building.

Do I have to wear a face mask when walking through the building?

Although not mandatory, we strongly recommend all residents and visitors to wear a non-medical face mask when using the elevators and when moving through our public spaces.

What happens if I (or my partner) are tested positive on Covid-19?

If you test positive or if you are self-isolating for suspected Covid-19 exposure, we urge you to inform the Service Desk via telephone or email. We would like to stay informed to assist you wherever we can and help limit the spread of the virus. To reassure you, we will of course respect your privacy. Due to privacy restrictions, we will not and cannot disclose if/which residents are self-isolating. This is up to the discretion of the individual concerned or the authorities.

Can I ask for support if I need to self-quarantine?

If you test positive or if you are self-isolating for suspected COVID-19 exposure, please inform your Service Desk via telephone or email. We are here to assist wherever we can, and we will of course respect your privacy. We can help you with practical stuff such as taking out garbage and deliver your (online) groceries to your door.

What happens if (other) residents in the building are tested positive on Covid-19?

We continue to urge all residents to inform the Service Desk when tested positive of while self-isolating for suspected Covid-10 exposure. We would like to stay informed to assist wherever we can and help limit the spread of the virus. Due to privacy restrictions, we will not and cannot disclose if/which residents are self-isolating. This is up to the discretion of the individual concerned or the authorities. Therefore, it is crucial that everyone continues to respect the Govermental measures and guidelines on hygiene and social distancing.

If the amenity spaces are closed due to governmental restrictions, will we get compensated for this?

We only close the amenity spaces if this is required as a result of the Dutch governmental measures and restrictions. If so, we will financially compensate service charge contributions for these communal facilities.  

Where can I get tested?

We urge everybody to get tested if you have respiratory symptoms (coughing, rhinitis, sore throat or pneumonia), often accompanied with fever or if you have been in contact with an infected person or at an increased risk of having been infected as part of contact tracing efforts. This test is free of charge. For more information and test locations, please visit https://coronatest.nl/ (available in English) or call: 0800 1202.

Will the Service Desk continue to be available during Covid-19?

Yes, your Service Team will continue to provide services and assist Residents wherever they can. In order to limit unnecessary exposure of residents as well as the members or our Service Team, resident's are kindly asked to reach out to the Service Team via email and telephone when possible. 

How do you execute Covid-proof maintenance works in my apartment?

When you submit a maintenance request via the resident portal, our team will call you first to ask you some basic health questions. Of course, should your  health condition change before the maintenance issue is solve, we kindly ask you to inform us.

 Our Tech Support or technical partner will ask you some basic health questions again before they enter the apartment. If they have any doubt of your physical wellbeing, they are strictly instructed not to enter the apartment. In that situation, the Service Desk will contact you by phone to make further arrangements.

The mechanics are required to wear a face mask and gloves. The mechanic will ask you to open the windows for extra ventilation before entering the apartment. Also, you will be kindly requested to wait in the hallway while your issue is fixed or wear a face mask if you prefer to stay in the apartment. A minimum of 1.5 metres social distance should always be observed. 

Will you continue to organise resident events? 

Unfortunately, physical resident events are postponed, respecting social distancing. We acknowledge that the current circumstances are very demanding for everybody, especially for those living in a single household or far away from their home country. While we cannot organise physical resident events, we invite all residents to join and contribute to our online optimism campaign via our social media channels and via the hashtag #AllYouNeedIsHome. This includes fun, work-outs and live events and workshops. 

Will you accepts my parcels?

In order to reduce exposure by individual deliveries to our buildings, please register and use MYPUP for central delivery; quick, free of charge and much more convenient while respecting social distancing. The lockers can be opened touchless, using the app. If you are not registered yet, please download the app or visit www.mypup.nl.

Where can I find the most recent updates from the Dutch Government?

All actual measures and updates from the Dutch government can be found via https://www.government.nl/topics/c/coronavirus-covid-19 (English) and the website of the National Institute for Public Health and the Environment (RIVM) via: https://www.rivm.nl/en.

I am leaving my apartment for more than 2 weeks, what should I do?

If you are planning to leave your apartment for longer than two weeks, please empty your fridge/freezer, dispose your garbage, unplug all electrical devices, close your windows and turn your heating down. We would appreciate it if you could inform the Service Desk via email if you are planning to leave for more than two weeks.