FREQUENTLY
ASKED QUESTIONS

Contract types East House

• Young Professional & Student contract: minimum 1 year, maximum 5 years with one-month notice

Criteria:

- You have been enrolled at a Bachelor or Master’s degree course (HBO/WO), study proof required. Alternatively, you work or study at Amsterdam UMC (no educational requirement)

- You are at minimum 18 years old, and maximum 27 years old at the moment of move-in

- You are a student, or (self)employed

- This contract type is possible for the furnished studio's in the East House of OurDomain Amsterdam South East

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• Professional Contract, fixed term of minimal 12 months, maximal 24 months

Criteria:

- You have been enrolled at a Bachelor or Master’s degree course (HBO/WO), study proof required. Alternatively, you work or study at Amsterdam UMC (no educational requirement)

- You are at minimum 28 years, there is no maximum age restriction for this contract type

- You are a (self)employed

- This contract type is only possible for Executive Plus studio’s

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• PhD-contract (rental contract for the period of your doctorate). This contract is only possible for Executive Plus studio’s

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Contract types North & West House

• Contract type 1

1 Tenant (+ optional co-occupant)

Gross monthly income (excl. holiday allowance, bonus, etc), minimum 3,5 x base rent

Co-occupant can be added or removed or changed during the lease contract, a new contract then needs to be signed

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• Contract type 2

2 Tenants

Combined gross monthly income (excl. holiday allowance, bonus, etc), 4 x base rent

Both signing the contract

One of the tenants cannot be changed or removed; in this case a new contract needs to be signed (only possible if in the new situation, income requirements met)

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• Working status

Working contract, older than 3 months

ZZP-er, registered minimum for 1 year in KvK

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• Length of stay

Min. 1 year, max definite

This varies between the buildings.

• East House‍

Your age, education and income are important in East House

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• North & West House

In North and West House there are different rules; these are free market rental apartments and in that case minimum income rules apply. Your age and income are important in North and West House.

• Apartments are leased on a first come, first served basis. Your apartment is only secured after you have settled the application fee. Once you have selected an apartment, you need to complete the application form and upload documents within 72 hours.

• Reserving an apartment (and paying the application fee) does NOT automatically mean your application is accepted. Once you have finalised the application form and uploaded the required documents, the application will be processed. Greystar is entitled to reject any application. The application fee will only be refunded if the application is rejected based on grounds other than those stated in the qualification criteria.

• Once your application has been processed, a contract will be issued. After you have signed the contract and paid the deposit, OurDomain will countersign the contract. Your rental contract is only definite once countersigned by OurDomain. Please note that you need to sign the contract and pay the deposit within 72 hours.
  

1. Click the BOOK NOW button

2. Click on the apartment type you are interested in

• There are different categories available

3. Select the apartment number you prefer

4. Choose a preferred move in date 

5. Fill in all fields marked with a star

• Please note that you need to tick, even if you do not have a middle name, and choose “title”
• Here you also need to upload all required documents. You can upload more than one document if necessary
• A picture for the ID-card is mandatory, this is a selfie that we will apply to your resident ID card

6. Pay the €100 application fee to submit your application.

• Please note that the apartment is only reserved for you and taken offline as soon as the €100 is paid
• Please only pay the €100 one time and wait for the confirmation of the payment, do not click away the pop-up payment screen

7. Wait for your documents to be reviewed by the leasing team

• We will review them as soon as possible and get back to you. This might take up to 3-4 working days
• You will then receive further instructions on how to pay the deposit

8. Pay the deposit 

• Please note the deposit needs to be paid within 72 hours after your application is approved

9. Sign the contract digitally in your account – we will countersign and then your lease is complete

10. Time to celebrate: you just got a new apartment at OurDomain Amsterdam South East!

11. We will keep in touch and inform you at a later moment about the move-in process

*might be subject to change

A deposit needs to be paid before the apartment is secured for you. Payment of the deposit will happen in the application process. The deposit will be refunded ultimately 97 calendar days after termination of the contract, barring partial or complete deduction as specified in the General Terms and Conditions.

• Standard Studio: € 1.500
• Superior Studio: € 1.750
• Executive Studio: € 2.000
• Executive Plus Studio: € 2.000
• Superior Suite: € 2.000
• 1 bedroom apartment: € 2.500
• 1 bedroom superior apartment: € 2.500
• 2 bedroom apartment: € 3.000
• 2 bedroom superior apartment: € 3.000
  

We will contact you to schedule the exact move-in date. The move-in date will usually be the first week of your term. Your first month's rent will be re-calculated pro-rata based on your availability.

You will be assigned a move-in date and time after signing your lease contract. The initial move-in date shown in your online leasing account is just an indication. Of course we will do our utmost to take your preferences into account, however we will schedule based on availability (first come, first served).

Yes, you will receive a letter in April confirming the annual increase as per the following July.

After the minimum stay of 12 months, you can give notice of one calendar month in advance (minimum) by sending an email to the Service Desk. Please note that your termination is only definite once you have received an email confirmation by OurDomain. Please check the General Terms & Conditions.

Registration is on a first-come, first-served basis. If your preferred type of apartment is available and you satisfy the criteria, then you are included in the letting process. The leasing process takes place digitally/ online via our website and our leasing system Rent Café.

That depends on your age and income. You can visit the website of the tax administration (Belastingdienst) to see if you are eligible, and to calculate the amount.

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In East House we offer regulated studios (below the rental limit) and free market studios.

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In North and West House we only offer free market apartments.

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Free market housing is not eligible for rent subsidy.

That depends on your age and income. If you visit the website: here you can see whether you are eligible, and calculate the amount. There they will ask for the basics of the non recoverable service costs per month.

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The service costs are as following:  

Cleaning costs for public spaces               € 10.00

Energy costs for public spaces                  € 7.50

Maintenance costs                                           € 10.00

Use of public spaces & facilities               € 2.50

Total                                                                         € 30.00

All the conditions are stated on here. Should you have any further questions you can email them to info@thisisourdomain.nl

You can check the criteria for all apartments here. 

There are some share-apartments in North and West House. These are 2 Bedroom Superior apartments with a shared living room and 2 bedrooms, each with its own bathroom. So these are suitable for friends.

Studios:

• Only the main tenant’s income is taken into account.

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1 and 2 bedroom apartments

• Yes this is possible. With two tenants you’re combined gross income (excl. holiday allowance, bonus etc.) needs to be 4 x base rent. Please see the Criteria page for more information.

For OurDomain Amsterdam South East we do accept guarantors, if you meet the following criteria’s;

• Guarantor must be an EU citizen
• Guarantor must be >21y
• Tenant must meet at least 50% of income requirement themselves, guarantor could make up for the remaining 50%
• Guarantor needs to earn 4 times the base rent

Yes, if you are still able to pay your base rent and service costs.

In apartments with a surface area greater than 26.5 m2 it is permitted for two people to live together. In that case we charge an extra surcharge in the service costs. This is because you can be expected to use more energy and the second person will also make use of all the services and facilities.

The studio apartments in East House are specifically available for students following Higher professional education (HBO) or university courses, young professionals with this level of education, and employees of the Amsterdam UMC (main location) and Amsterdam UMC, AMC location. The studio’s and 1 and 2 bedroom apartments in North & West House are available for a larger target group.

You can check the criteria for all apartments here.‍

Yes, you can register for all apartments, provided you also satisfy the other criteria.

You can check the criteria for all apartments here.

You need a valid course registration in order to be eligible. The apartments in East House are delivered this summer and are especially available for Students & Young Professionals.

• All studio’s in East House are furnished
• All studio’s and 1 and 2 bedroom apartments in North and West House are unfurnished but finished with PVC flooring and wall covering.

All the apartments in East House are fitted out with high quality vinyl wood flooring, wall finishing, picture rails (and/or shelves) and curtains. When you select an apartment in our online leasing system, you will find information on the specific furniture package.

• All the studios in East House are furnished. Naturally, you can always add your own small items of furniture, decoration and accessories.
• In North and West House (Q1/Q2 2021) the apartments are unfurnished. The apartments will be equipped with a modern kitchen and bathroom, and with floor and wall coverings.

Yes, you can find these via the apartments page. You can also reach out to the onsite team, we are here to assist you.

This is possible, but in moderation. The spaces are in the first instance for our residents. You can always invite friends and family. However, if you invite more than 2 persons, we ask you to inform the service desk if this is possible. Please note that you are fully responsible and liable for the behavior of your guests. Because of the current COVID-19 situation we ask our residents to limit friends and family in the common areas.

No, this is strictly prohibited. Please note that this might lead to immediate termination of your contract and a large financial penalty as described in the General Terms & Conditions.

Of course, it is allowed for guests to stay occasionally, as long as no nuisance is caused. Please note that you are fully responsible and liable for the behavior of your guests.

Pets are not allowed in the East House.

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North and West House are pet friendly - allowing you to have a maximum of 2 pets per apartment, of which maximum 1 dog. We do have breed restrictions. The monthly cost per pet is 15 euros. For more information please contact our onsite team.

No, this is not permitted in terms of construction. It is also not permitted to drill holes in the walls. All the apartments are equipped with picture rails or shelves, which you can use to personalize your apartment. Please note that it is strictly prohibited to hang anything from the sprinkler installation or to tamper with the sprinkler heads or smoke detectors.

Smoking is prohibited in all buildings and communal areas and only permitted in the designated outdoor areas.

In North and West House there are apartments which are primarily designed for 1 and 2 person households. Starting families can also live here, but there are no special facilities for children.

OurDomain apartments are leased on a first come, first served basis. You can sign up to get notified when the apartment you desire comes available. Please note that new units can become available every day on a first come, first served basis, so please visit our website frequently.

The service costs include recoverable and non-recoverable service costs and services. The recoverable service costs are variable costs such as security, cleaning of communal areas, electricity, water, landscaping and utilities for public areas. You will pay a monthly advance payment which will be settled for the previous year in July each year. The services are a fixed amount for amenities and services such as a service desk, gym membership, use of lounges, games room, gardens and terrace. You cannot choose to exclude any of the services that OurDomain offers.

• Highspeed (wireless) internet (max 900 Mb) is included in your service charge
• Water: an advance payment is included in your service charge and will be settled each year based on actual use
• Electricity: an advance payment is included in your service charge and will be settled each year or upon move-out based on your actual use. All electricity at OurDomain is 100% sustainable (wind or solar powered)
• Heating is provided via a central city heating system operated by Eteck. Upon your move-in date we will provide you with a contract with Eteck. Eteck will invoice you a monthly advance payment, which they will settle annually or upon move-out based on your actual consumption

Yes, you can use our high speed Wi-Fi in the common areas.

Yes, there is one bicycle space reserved per apartment in the covered bicycle parking, this is included in your rent. There are a limited number of additional parking spaces available for bicycles, scooters and cars. To find out more about availability please contact the service desk.

• There is a car parking underneath OurDomain, with circa 400 parking spaces. Contact us if you are interested in renting one. The car parking is also available for visitors at a reasonable hourly parking tariff.
• OurDomain Amsterdam South East is situated next to Holendrecht station, with a good train and metro connection, so there is little or no need for private cars. For residents who make occasional use of a car it will be possible to use shared electric cars or e-bikes.

Activities will be organised regularly in and around OurDomain. Naturally, participation in the activities is not compulsory

OurDomain is a total concept in which you rent an apartment with many services and facilities. The costs per resident are limited by highly competitive procurement and economies of scale. This is a fixed component for all tenants

The monthly cost for Eteck is dependent on the usage. You can see your monthly usage in the Eteck app, and you will be able to adjust your monthly payment accordingly.

On average, the costs for Eteck in East House are approximately €72 a month. For North and West House this is approximately €84 a month for an apartment smaller than 60m2 and €102 for an apartment bigger than 60m2.

Local entrepreneurs are certainly welcome to establish themselves at OurDomain Amsterdam South East. You can make known that you are interested and find out if we have commercial spaces available via here

Amstel III is situated between the Amsterdam Arena and the Amsterdam UMC, location AMC (close to the A2 and A9 motorways). Among other things it is known for the Ziggo Dome, AFAS Live, Johan Cruijf Arena, IKEA, etc. It is a former office district which is being transformed over the coming years into a mixed development of housing, work, businesses, leisure etc

Over the coming years it will become a 24/7 residential area, an important expansion location for the municipality of Amsterdam and South East, see above.

There are new initiatives such as a park (Spoorpark) between OurDomain Amsterdam South East and Holendrecht Station, there are many new (creative) breeding places for young entrepreneurs, and a lot of new homes will be built in the area over the coming years. There are also opportunities for young entrepreneurs, thanks to the new commercial spaces that are available, and there will be more shops, special cycling and walking routes, green spaces/ parks, benches and space for sport and recreation. Under the name of 'HOBU', Pop-Up City, Vinger.nl and We The City will give the area new energy at the behest of the municipality. https://hobu.amsterdam/

You can contact Risor Furniture via service@risor.eu or via telephone number +31 (0) 20 244 3675. Or have a look on their website https://ourdomain.risor.eu/

Yes, you can pay in instalments of 12 or 36 months.

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Conditions

• Age between 18 and 72
• Interest is 10% on a yearly basis
• People can choose between 12 and 36 months
• Automatic collection on the 1st of the month
• Living at a Dutch address
• Having a fixed monthly income of 1100 (single) or 1400 (with partner) is mandatory
• Dutch bank account

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This is a personal loan, business loans are not accepted. Customers have to be Dutch and will be screened by Santander. Loans are possible up to an amount of 12.500 euros. Paying ahead without a fine is possible.

Yes, there is a dropdown menu where you can choose between 120cm, 160 cm and 180cm.

Yes, you can always contact us via service@risor.eu or via telephone number +31 (0) 20 244 3675 to check the possibilities.

Curtains only come in one colour, but the measurements will be custom made for each apartment. (the colour is green/blue).

Yes, the curtains are custom made to fit every room.

Yes, you can always contact us via service@risor.eu or via telephone number +31 (0) 20 244 3675 to check the possibilities.

Please reach out to us for a more accurate estimate.

Yes, you can also choose to buy a single item. On the website you can see what items we sell separately. Seen something else you like on the website but cannot find it? You can always contact us via service@risor.eu or via telephone number +31 (0) 20 244 3675 to check the possibilities.

Risor provides a 1 year guarantee, but there will be regulations as to what will be covered. Please contact Risor at service@risor.eu and they will handle these requests case by case.

Risor provides a 1 year guarantee, but there will be regulations as to what will be covered. Please contact Risor at service@risor.eu and they will handle these requests case by case.

Please look at the website to get further details on materials.

No, the price already includes assembly and it is not possible to get a reduction.