Frequently
Asked Questions

Leasing

What types of contracts are possible for OurDomain Amsterdam South East?

Contract types East House

  • Young Professional & Student contract: minimum 1 year, maximum 5 years with one-month notice

    Criteria:

    • You are currently or have ever been enrolled at a Bachelor or Master’s degree course (HBO/WO), study proof required. Alternatively, you work or study at Amsterdam UMC (no educational requirement)
    • You are minimum 18 and maximum 27 years of age (maximum 22 years of age for Standard Studio)
    • You are a student or (self)employed
  • Professional Contract, fixed term of minimal 12 months, maximal 24 months

    Criteria:

    • You have ever been enrolled at a Bachelor or Master’s degree course (HBO/WO), study proof required. Alternatively, you work or study at Amsterdam UMC (no educational requirement).
    • You are at minimum 28 years, there is no maximum age restriction for this contract type
    • You are a (self)employed
    • This contract type is only possible for Executive plus studio’s
  • PHD-contract (rental contract for the period of your doctorate). This contract is only possible for Executive Plus studio’s

What are the conditions for renting an apartment at OurDomain?

This varies between the buildings. Your age, education and income are important in East House. In North and West House there are different rules; these are free market rental apartments and in that case minimum income rules apply.

How can I apply for an apartment?

  • Apartments are leased on a first come, first served basis. Your apartment is only secured, after you have settled the application fee. Once you have selected an apartment, you need to complete the application form and upload documents within 72 hours.
  • Reserving an apartment (and paying the application fee) does NOT automatically mean your application is accepted. Once you have finalised the application form and uploaded the required documents, the application will be processed. Greystar is entitled to reject any application. The application fee will only be refunded if the application is rejected based on grounds other than those stated in the qualification criteria.
  • Once your application has been processed, a contract will be issued. After you have signed the contract and paid the deposit, OurDomain will countersign the contract. Your rental contract is only definite once countersigned by OurDomain. Please note that you need to sign the contract and pay the deposit within 72 hours.

How to book your apartment?

  1. Click the BOOK NOW button
  2. Click on the apartment type you are interested in

    • There are 4 categories: Standard, Superior, Executive and Executive Plus
    • Per category 10 available apartments will be listed
  3. Select the apartment number you prefer
  4. Choose a preferred move in date 

    • First possible move in date is the 14 September 2020*
  5. Fill in all fields marked with a star

    • Please note that you need to tick, even if you do not have, a middle name and choose “title”.
    • Here you also need to upload all documents required. You can upload more than one document if necessary
    • A picture for the ID-card is mandatory, this is a selfie that we will apply to your resident ID card
  6. Pay the €100 application fee to submit your application.

    • Please note that the apartment is only reserved for you and taken offline as soon as the €100 is paid.
    • Please only pay the €100 one time and wait for the confirmation of the payment, do not click away the pop-up payment screen
  7. Wait for your documents to be reviewed by the leasing team

    • We will review them as soon as possible and get back to you. This might take up until 3-4 working days
    • You will then receive further instructions on how to pay the deposit
  8. Pay the deposit 

    • Please note the deposit needs to be paid within 72 hours after your application is approved.
  9. Sign the contract digitally in your account – we will counter sign and then your lease is complete.
  10. Time to celebrate: you just got a new apartment at OurDomain Amsterdam South East!
  11. will keep in touch and inform you at a later moment about the move-in process
*might be subject to change

What is the amount of the application fee?

  • The application fee is €100.
  • OurDomain reserves the right to reject an application.
  • As soon as the 100 Euro is paid, the apartment goes offline and is put on hold for you to complete the registration.
  • The application fee is non-refundable – when moving in, the application fee will be transferred over to a move in fee. There will not be an additional move in fee.

What is the deposit?

A deposit needs to be paid before the apartment is secured for you. Payment of the deposit will happen in the application process. The deposit will be refunded ultimately 97 calendar days after termination of the contract, barring partial or complete deduction as specified in the General Terms and Conditions.

  • Standard Studio: € 1.500
  • Superior Studio: € 1.750
  • Executive Studio: € 2.000
  • Executive Plus Studio: € 2.000

How does the process work after everything has been signed?

We will contact you to schedule the exact move-in date. The move-in date will usually be the first week of your term. Your first month's rent will be re-calculated pro-rata based on your availability.

What is the exact date on which I can move in?

East House will open its doors for residents from August 10, 2020. From this date we will start moving residents in. You will be assigned a move-in date and time after signing your lease contract. The initial move-in date shown in your online leasing account is just an indication. Of course we will do our utmost to take you preferences into account, however we will schedule based on availability (first come, first served) and because of the current COVID-19 situation we can onlymove-in a limited amount of residents per day.

North House and West House will be delivered in Q1 / Q2 2021. Information about the moving in dates will follow at the end of this year.

Will the rent increase every year?

Yes, you will receive a letter in April confirming the annual increase as per the following July.

How do I end my rental agreement? Can I do this in my first year?

After the minimum stay of 12 months, you can give notice one calendar month in advance (minimum) by sending an email to the service desk. Please note that your termination is only definite once you have received a written confirmation by OurDomain. Please check the General Terms & Conditions.

What happens after I have registered? How does the allocation of apartments work? 

Registration is on a first-come, first-served basis. If your preferred type of apartment is available and you satisfy the criteria, then you are included in the letting process. The letting process takes place digitally/ online via our website and our letting system Rent Café. 

Will I be eligible for rent subsidy?

That depends on your age and income. You can visit the website of the tax administration (Belastingdienst) to see if you are eligible, and to calculate the amount. 

How much rent subsidy can I get?

That depends on your age and income. If you visit the website: www.belastingdienst.nl/wps/wcm/connect/nl/zoeken/zoeken?q=huurtoeslag you can see whether you are eligible, and calculate the amount. 

Where can I find more information about the conditions?

All the conditions are stated on www.thisisourdomain.nl/en/amsterdam-south-east. Should you have any further questions you can email them to info@thisisourdomain.nl 

Criteria / Requirements

What are the qualification criteria for OurDomain Amsterdam South East?

Qualification criteria East House:

  • You are currently or have ever been enrolled at a Bachelor or Master’s degree course (HBO/WO, study proof required) and/or you are studying or working at Amsterdam UMC |(no educational requirement)
  • Your current employment status is one of the following:

    • Employment contract – indefinite period (permanent contract)
    • Employment contract – temporary contract (if older than 3 months; employment statement)
    • Self-employed, minimum 1 year enrolment at a Chamber of Commerce (ZZP, registered for at least 1 year at a Chamber of Commerce)
    • PhD student
    • Student
  • You are not registered on World Check
  • Your net monthly income is minimum 2x your monthly base rent (not applicable for students)

Can I also come and live here with a friend?

In North and West House there will be some so-called Friends-apartments. These are apartments with a shared living room and 2 bedrooms, each with its own bathroom. So these are suitable for friends. 

I’m a (Young) Professional, can we share the income requirements, in case we will live together in an apartment?

Only the main tenant's income is taken into account.

I’m a (Young) Professional, can someone else guarantee my application, if I cannot meet the income criteria myself?

No, the minimum income requirement to live in OurDomain is a net income of 2x your monthly base rent.

I’m a (Young) Professional, what if I suddenly become unemployed during my stay? Can I still live here?

Yes, if you are still able to pay your base rent and service costs.

Can couples live together in OurDomain?

In apartments with a surface area greater than 26.5 m2 it is permitted for two people to live together. In that case we charge an extra surcharge in the service costs because you can be expected to use more energy and the second person will also make use of all the services and facilities. 

I am studying at the ROC in South East, can I register for OurDomain too?

East House is specifically available for students following Higher professional education (HBO) or university courses, young professionals with this level of education, and employees of the Amsterdam UMC (main location) and Amsterdam UMC, AMC location.

I graduated three years ago at the HBO. Can I register too?

Yes, you can register for East House, provided you also satisfy the other criteria such as education level and income limit.

Can I also register if I am only starting to study in a few months?

You need a valid course registration in order to be eligible. The apartments in East House will be delivered this summer.

Apartment Info

Are the apartments all furnished or unfurnished?

  • All studio’s in East House are furnished.
  • All apartments in North and West House are unfurnished.

All the apartments in East House are fitted out with high quality vinyl wood flooring, wall finishing, picture rails (or shelves) and curtains. When you select an apartment in our online leasing system, you will find information on the specific furniture package.

I would prefer to bring my own furniture, instead of a furnished studio, is that possible?

  • All the studios in East House are furnished. Naturally, you can always add your own small items of furniture, decoration and accessories. 
  • In North and West House (Q1/Q2 2021) the apartments are unfurnished. The apartments will be equipped with a modern kitchen and bathroom, and with floor and wall coverings. 

When can I move in?

  • East House will open its doors for residents from August 10, 2020. From this date we will start moving residents in. You will be assigned a move-in date and time after signing your lease contract. The initial move-in date shown in your online leasing account is just an indication. Of course we will do our utmost to take you preferences into account, however we will schedule based on availability (first come, first served) and because of the current COVID-19 situation we can onlymove-in a limited amount of residents per day.
  • North and West House will be delivered in Q1/Q2 2021. Then people will start moving in. 

Can I obtain a floorplan of the apartments?

Yes, you can find these via the apartments page. You can also reach out to the leasing team, we are here to assist you.

Can I also invite friends and family to make use of the common areas?

Yes, of course! You can always invite friends and family. However, if you invite more than 4 persons, we ask you to inform the service desk if this is possible. Please note that you are fully responsible and liable for the behaviour of your guests.

Am I permitted to sub-let my apartment, for example via a platform such as AirBnB?

No, this is strictly prohibited. Please note that this might lead to immediate termination of your contract and a large financial penalty as described in the General Terms & Conditions.

Is it allowed for a guest to stay overnight in my apartment?

Of course, it is allowed for guests to stay occasionally, as long as no nuisance is caused. Please note that you are fully responsible and liable for the behaviour of your guests.

Are pets allowed in OurDomain Amsterdam South East?

Pets are not allowed in East House.

Is it permitted to adjust something in my apartment?

No, this is not permitted in terms of construction. It is also not permitted to drill holes in the walls. All the apartments are equipped with picture rails or shelves, which you can use to personalise your apartment. Please note that it is strictly prohibited to hang anything from the sprinkler installation or to tamper with the sprinkler heads or smoke detectors.

Is it permitted to smoke in my apartment?

Smoking is prohibited in East House and only permitted in the designated outdoor areas.

Is it also child-friendly? 

In North and West House there will be apartments which are primarily designed for 1 and 2 person households. Starting families can also live here, but there are no special facilities for children. 

Availability

The apartment I desire is not available, can you keep me updated on availability?

OurDomain apartments are leased on a first come, first served basis. If you register, we’ll keep you updated of OurDomain news and new available units via the newsletter. Please note that new units can become available every day on a first come, first served basis, so please visit our website frequently.

Services

What is included in the service costs?

The service costs include recoverable and non-recoverable service costs and services. The recoverable service costs are variable costs such as security, cleaning, electricity, water, landscaping and utilities for public areas. You will pay a monthly advance payment which be settled for the previous year in July each year. The services are a fixed amount for amenities and services such as a service desk, gym membership, use of lounges, games room, gardens and terraces. You cannot choose to exclude any of the services that OurDomain offers.

How do I organize my utilities?

  • Highspeed (wireless) internet (max 300 Mb) is included in your service charge
  • Water: an advance payment is included in your service charge and will be settled each year based on actual use.
  • Electricity: an advance payment is included in your service charge and will be settled each year or upon move-out based on your actual use. All electricity at OurDomain is 100% sustainable (wind or solar powered).
  • Heating is provided via a central city heating system operated by Eteck. Upon your move-in date we will provide you with a contract with Eteck. Eteck will invoice you a monthly advance payment, which they will settle annually or upon move-out based on your actual consumption.

Is there internet in common areas?

Yes, you can use our high speed Wi-Fi in the common areas.

Is there secured parking for my bicycle, car, scooter and / or motorbike?

Yes, there is one bicycle space reserved per apartment in the covered bicycle parking, this is included in your rent. There are a limited number of additional parking spaces available for bicycles, scooters, motorbikes and cars. To find out more about availability please contact the service desk.

Can I park my car at OurDomain? If so, what does this cost?

  • There will be a carpark underneath OurDomain, with circa 400 parking spaces. Contact us if you are interested in renting one. The carpark will also be available for visitors at a reasonable hourly parking tariff.
  • OurDomain Amsterdam South East is situated next to Holendrecht station, with a good train and metro connection, so there is little or no need for private cars. For residents who make occasional use of a car it will be possible to use shared electric cars or e-bikes (from Q1/Q2 2021). 

Activities are also going to be organized; are these compulsory?

Activities will be organized regularly in and around OurDomain. Naturally, participation in the activities is not compulsory. 

I don't use the services of OurDomain. Can I eliminate the service costs?

OurDomain is a total concept in which you rent an apartment with many services and facilities. The costs per resident are limited by highly competitive procurement and economies of scale. This is a fixed component for all tenants.

Commercial Spaces

I am a local entrepreneur and am keen to contribute to the success of OurDomain. Is that possible?

Local entrepreneurs are certainly welcome to establish themselves at OurDomain Amsterdam South East. You can make known that you are interested and find out if we have commercial spaces available via ondernemers@thisisourdomain.nl or Funda Business

Amsterdam South East

Where is Amstel III?

Amstel III is situated between the Amsterdam Arena and the Amsterdam UMC, location AMC (close to the A2 and A9 motorways). Among other things it is known for the Ziggo Dome, AFAS Live, Johan Cruijf Arena, IKEA, etc. It is a former office district which is being transformed over the coming years into a mixed development of housing, work, businesses, leisure etc. 

What is happening in Amstel III?

Over the coming years it will become a 24/7 residential area, an important expansion location for the municipality of Amsterdam and South East, see above.

What other developments are taking place in the area?

There are new initiatives like a new park between OurDomain Amsterdam South East and Holendrecht Station, there are many new (creative) breeding places for young entrepreneurs, and a lot of new homes will be built in the area over the coming years. There are also opportunities for young entrepreneurs, thanks to the new commercial spaces that are available, and there will be more shops, special cycling and walking routes, green spaces/ parks, benches and space for sport and recreation. Under the name of 'HOBU', Pop-Up City, Vinger.nl and We The City will give the area new energy at the behest of the municipality. https://hobu.amsterdam/