Frequently
Asked Questions

Leasing

What types of contracts are possible for OurDomain Amsterdam South East?

Contract types East House

  • Young Professional & Student contract: minimum 1 year, maximum 5 years with one-month notice

    Criteria:

    • You are currently or have ever been enrolled at a Bachelor or Master’s degree course (HBO/WO), study proof required. Alternatively, you work or study at Amsterdam UMC (no educational requirement)
    • You are minimum 18 and maximum 27 years of age (maximum 22 years of age for Standard Studio)
    • You are a student or (self)employed
  • Professional Contract, fixed term of minimal 12 months, maximal 24 months

    Criteria:

    • You have ever been enrolled at a Bachelor or Master’s degree course (HBO/WO), study proof required. Alternatively, you work or study at Amsterdam UMC (no educational requirement)
    • You are at minimum 28 years, there is no maximum age restriction for this contract type
    • You are a (self)employed
    • This contract type is only possible for Executive plus studio’s
  • PHD-contract (rental contract for the period of your doctorate). This contract is only possible for Executive Plus studio’s

Contract types North & West House

  • Contract type 1

    • 1 Tenant (+ optional co-occupant)
    • Gross monthly income (excl. holiday allowance, bonus, etc), minimum 3,5 x base rent
    • Co-occupant can be added or removed or changed during the lease contract, a new contract then needs to be signed
  • Contract type 2

    • 2 Tenants
    • Combined gross monthly income (excl. holiday allowance, bonus, etc), 4 x base rent
    • Both signing the contract
    • One of the tenants cannot be changed or removed; in this case a new contract needs to be signed (only possible if in the new situation, income requirements met)
  • Working status

    • Working contract, older than 3 months
    • ZZP-er, registered minimum for 1 year in KvK
  • Length of stay

    • Min. 1 year, max definite

What are the conditions for renting an apartment at OurDomain?

This varies between the buildings.

  • East House

    • Your age, education and income are important in East House
  • North & West House

    • In North and West House there are different rules; these are free market rental apartments and in that case minimum income rules apply. Your age and income are important in North & West House.

Link to criteria.

How can I apply for an apartment?

  • Apartments are leased on a first come, first served basis. Your apartment is only secured, after you have settled the application fee. Once you have selected an apartment, you need to complete the application form and upload documents within 72 hours.
  • Reserving an apartment (and paying the application fee) does NOT automatically mean your application is accepted. Once you have finalised the application form and uploaded the required documents, the application will be processed. Greystar is entitled to reject any application. The application fee will only be refunded if the application is rejected based on grounds other than those stated in the qualification criteria.
  • Once your application has been processed, a contract will be issued. After you have signed the contract and paid the deposit, OurDomain will countersign the contract. Your rental contract is only definite once countersigned by OurDomain. Please note that you need to sign the contract and pay the deposit within 72 hours.

How to book your apartment?

  1. Click the BOOK NOW button
  2. Click on the apartment type you are interested in

    • There are different categories available
    • Per category 10 available apartments will be listed
  3. Select the apartment number you prefer
  4. Choose a preferred move in date 

    • Furnished studio apartments: now available
    • The 1 and 2 bedroom apartments from April 2021
  5. Fill in all fields marked with a star

    • Please note that you need to tick, even if you do not have a middle name and choose “title”
    • Here you also need to upload all documents required. You can upload more than one document if necessary
    • A picture for the ID-card is mandatory, this is a selfie that we will apply to your resident ID card
  6. Pay the €100 application fee to submit your application.

    • Please note that the apartment is only reserved for you and taken offline as soon as the €100 is paid
    • Please only pay the €100 one time and wait for the confirmation of the payment, do not click away the pop-up payment screen
  7. Wait for your documents to be reviewed by the leasing team

    • We will review them as soon as possible and get back to you. This might take up until 3-4 working days
    • You will then receive further instructions on how to pay the deposit
  8. Pay the deposit 

    • Please note the deposit needs to be paid within 72 hours after your application is approved
  9. Sign the contract digitally in your account – we will countersign and then your lease is complete
  10. Time to celebrate: you just got a new apartment at OurDomain Amsterdam South East!
  11. We will keep in touch and inform you at a later moment about the move-in process
*might be subject to change

What is the amount of the application fee?

  • The application fee is €100.
  • OurDomain reserves the right to reject an application.
  • As soon as the € 100 is paid, the apartment goes offline and is put on hold for you to complete the registration.
  • The application fee is non-refundable – when moving in, the application fee will be transferred over to a move in fee. There will not be an additional move in fee.

What is the deposit?

A deposit needs to be paid before the apartment is secured for you. Payment of the deposit will happen in the application process. The deposit will be refunded ultimately 97 calendar days after termination of the contract, barring partial or complete deduction as specified in the General Terms and Conditions.

  • Standard Studio: € 1.500
  • Superior Studio: € 1.750
  • Executive Studio: € 2.000
  • Executive Plus Studio: € 2.000
  • Superior Suite: € 2.000
  • 1 bedroom apartment: € 2.500
  • 1 bedroom superior apartment: € 2.500
  • 2 bedroom apartment: € 3.000
  • 2 bedroom superior apartment: € 3.000

How does the process work after everything has been signed?

We will contact you to schedule the exact move-in date. The move-in date will usually be the first week of your term. Your first month's rent will be re-calculated pro-rata based on your availability.

What is the exact date on which I can move in?

East House opened its doors in August 2020. Last apartments are available now.

North & West House will open their doors from April 2021.We will keep you updated about final delivery dates You will be assigned a move-in date and time after signing your lease contract. The initial move-in date shown in your online leasing account is just an indication. Of course we will do our utmost to take your preferences into account, however we will schedule based on availability (first come, first served) and because of the current COVID-19 situation we can only move-in a limited amount of residents per day.

Will the rent increase every year?

Yes, you will receive a letter in April confirming the annual increase as per the following July.

How do I end my rental agreement? Can I do this in my first year?

After the minimum stay of 12 months, you can give notice one calendar month in advance (minimum) by sending an email to the Service Desk. Please note that your termination is only definite once you have received an email confirmation by OurDomain. Please check the General Terms & Conditions.

What happens after I have registered? How does the allocation of apartments work? 

Registration is on a first-come, first-served basis. If your preferred type of apartment is available and you satisfy the criteria, then you are included in the letting process. The leasing process takes place digitally/ online via our website and our leasing system Rent Café.

Will I be eligible for rent subsidy?

That depends on your age and income. You can visit the website of the tax administration (Belastingdienst) to see if you are eligible, and to calculate the amount.

In East House we offer regulated apartments (below the rental limit)

In North and West House we only offer free market apartments. For these apartments you are not eligible for rent subsidy

How much rent subsidy can I get?

That depends on your age and income. If you visit the website: www.belastingdienst.nl/wps/wcm/connect/nl/zoeken/zoeken?q=huurtoeslag you can see whether you are eligible, and calculate the amount. There they will ask for the basics of the non recoverable service costs per month.

The service costs are as following:  

Cleaning costs for public spaces              € 10.00
Energy costs for public spaces                  €    7.50
Maintenance costs                                         € 10.00
Use of public spaces & facilities                €   2.50
Total                                                                     € 30.00 

Where can I find more information about the conditions?

All the conditions are stated on www.thisisourdomain.nl/en/amsterdam-south-east. Should you have any further questions you can email them to info@thisisourdomain.nl 

REFER A FRIEND

How can I refer a friend?

You can refer a friend and you and your friend will be rewarded with a discount which will be deducted from your rent. You will get 200 euro discount on your base rent, and your friend will get 100 euro discount on the base rent until the end of the year if he/she signs the contract for an Executive Plus studio. If your friend signs the contract for a 2 Bedroom Superior apartment, he/she will get the first month base rent for free.

Simply fill in the referral form at the Service Desk or send us an email with the contact details of your friend.

What are the criteria for referring a friend?

  • Please come to the Service Desk to fill in the referral form or send us an email with the full name, date of birth, phone number and email address of your friend. He/she must fulfil the requirements stated at the OurDomain Amsterdam South East website;
  • You will receive a one-time 200 euro discount on your rent for you after your friend signs the contract. This is only applicable for Executive Plus studio's in East House and all apartments in North and West House;
  • If your referral signs the contract for an Executive Plus studio in East House, he/she will get 100 euro discount on the base rent until the end of the year;
  • If your referral signs the contract for a 2 Bedroom Superior apartment in North or West House, he/she will get the first month base rent for free;
  • After receiving the information, our leasing associates will call your friend to offer an available studio or apartment and start the application process;
  • When your friend successfully signs the contract, we will send you a confirmation that the referral was a success!;
  • This offer is valid for applicants starting the lease process as from March 17 2021. Your friend must move in before 1 June 2021 for the offer to be valid;
  • This offer is only valid for OurDomain Amsterdam South East location.

Criteria / Requirements

What are the qualification criteria for OurDomain Amsterdam South East?

You can check the criteria for all apartments here

Can I also come and live here with a friend?

In North and West House there will be some so-called share-apartments. These are 2 bedroom superior apartments with a shared living room and 2 bedrooms, each with its own bathroom. So these are suitable for friends.

I’m a (Young) Professional, can we share the income requirements, in case we will live together in an apartment?

Studios:

  • Only the main tenant’s income is taken into account

1 and 2 bedroom apartments

  • Yes this is possible. With two tenants you’re combined gross income (excl. holiday allowance, bonus etc.) needs to be 4 x base rent. Please see the Criteria page for more information

I’m a (Young) Professional, can someone else guarantee my application, if I cannot meet the income criteria myself?

For OurDomain Amsterdam South East we do accept guarantors, if you meet the following criteria’s;

  • Guarantor must be a Dutch citizen
  • Guarantor must be >21y
  • Tenant must meet at least 75% of income requirement himself, guarantor could make up for the remaining 25%

I’m a (Young) Professional, what if I suddenly become unemployed during my stay? Can I still live here?

Yes, if you are still able to pay your base rent and service costs.

Can couples live together in OurDomain?

In apartments with a surface area greater than 26.5 m2 it is permitted for two people to live together. In that case we charge an extra surcharge in the service costs because you can be expected to use more energy and the second person will also make use of all the services and facilities.

I am studying at the ROC in South East, can I register for OurDomain too?

The studio apartments in East House are specifically available for students following Higher professional education (HBO) or university courses, young professionals with this level of education, and employees of the Amsterdam UMC (main location) and Amsterdam UMC, AMC location.The studio’s and 1 and 2 bedroom apartments in North & West House are available for a larger target group.

You can check the criteria for all apartments here:
https://www.thisisourdomain.nl/en/amsterdam-south-east/criteria

I graduated three years ago at the HBO. Can I register too?

Yes, you can register for all apartments, provided you also satisfy the other criteria.

You can check the criteria for all apartments here:
https://www.thisisourdomain.nl/en/amsterdam-south-east/criteria

Can I also register if I am only starting to study in a few months?

You need a valid course registration in order to be eligible. The apartments in East House are delivered this summer and are especially available for Students & Young Professionals.

Apartment Info

Are the apartments all furnished or unfurnished?

  • All studio’s in East House are furnished
  • All studio’s and 1 and 2 bedroom apartments in North and West House are unfurnished but finished with PVC flooring and wall covering.

All the apartments in East House are fitted out with high quality vinyl wood flooring, wall finishing, picture rails (and/or shelves) and curtains. When you select an apartment in our online leasing system, you will find information on the specific furniture package.

I would prefer to bring my own furniture, instead of a furnished studio, is that possible?

  • All the studios in East House are furnished. Naturally, you can always add your own small items of furniture, decoration and accessories.
  • In North and West House (Q1/Q2 2021) the apartments are unfurnished. The apartments will be equipped with a modern kitchen and bathroom, and with floor and wall coverings.

When can I move in?

  • East House opened its doors in August 2020. Apartments are available, you can move in asap.
  • North and West House will be delivered in Q1/Q2 2021. Then people will start moving in. You will be assigned a move-in date and time after signing your lease contract. The initial move-in date shown in your online leasing account is just an indication

Can I obtain a floorplan of the apartments?

Yes, you can find these via the apartments page. You can also reach out to the leasing team, we are here to assist you.

Can I also invite friends and family to make use of the common areas?

This is possible, but in moderation. The spaces are in first instance for our residents. You can always invite friends and family. However, if you invite more than 2 persons, we ask you to inform the service desk if this is possible. Please note that you are fully responsible and liable for the behavior of your guests. Because of the current COVID-19 situation we ask our residents to limit friends and family in the common areas.

Am I permitted to sub-let my apartment, for example via a platform such as Airbnb?

No, this is strictly prohibited. Please note that this might lead to immediate termination of your contract and a large financial penalty as described in the General Terms & Conditions.

Is it allowed for a guest to stay overnight in my apartment?

Of course, it is allowed for guests to stay occasionally, as long as no nuisance is caused. Please note that you are fully responsible and liable for the behavior of your guests.

Are pets allowed in OurDomain Amsterdam South East?

Pets are not allowed in the East House.

North and West House are pet friendly - allowing you to have a maximum of 2 pets per apartment, of which maximum 1 dog. We do have breed restrictions. The monthly cost per pet is 15 euros. For more information please contact our leasing team.

Is it permitted to adjust something in my apartment?

No, this is not permitted in terms of construction. It is also not permitted to drill holes in the walls. All the apartments are equipped with picture rails or shelves, which you can use to personalize your apartment. Please note that it is strictly prohibited to hang anything from the sprinkler installation or to tamper with the sprinkler heads or smoke detectors.

Is it permitted to smoke in my apartment?

Smoking is prohibited in all buildings and communal areas and only permitted in the designated outdoor areas.

Is it also child-friendly? 

In North and West House there will be apartments which are primarily designed for 1 and 2 person households. Starting families can also live here, but there are no special facilities for children.

Availability

The apartment I desire is not available, can you keep me updated on availability?

OurDomain apartments are leased on a first come, first served basis. If you register, we’ll keep you updated on OurDomain news and new available units via the newsletter. Please note that new units can become available every day on a first come, first served basis, so please visit our website frequently.

Services

What is included in the service costs?

The service costs include recoverable and non-recoverable service costs and services. The recoverable service costs are variable costs such as security, cleaning of communal areas, electricity, water, landscaping and utilities for public areas. You will pay a monthly advance payment which will be settled for the previous year in July each year. The services are a fixed amount for amenities and services such as a service desk, gym membership, use of lounges, games room, gardens and terrace. You cannot choose to exclude any of the services that OurDomain offers.

How do I organize my utilities?

  • Highspeed (wireless) internet (max 900 Mb) is included in your service charge
  • Water: an advance payment is included in your service charge and will be settled each year based on actual use
  • Electricity: an advance payment is included in your service charge and will be settled each year or upon move-out based on your actual use. All electricity at OurDomain is 100% sustainable (wind or solar powered)
  • Heating is provided via a central city heating system operated by Eteck. Upon your move-in date we will provide you with a contract with Eteck. Eteck will invoice you a monthly advance payment, which they will settle annually or upon move-out based on your actual consumption

Is there internet in common areas?

Yes, you can use our high speed Wi-Fi in the common areas

Is there secured parking for my bicycle, car and / or scooter?

Yes, there is one bicycle space reserved per apartment in the covered bicycle parking, this is included in your rent. There are a limited number of additional parking spaces available for bicycles, scooters and cars. To find out more about availability please contact the service desk

Can I park my car at OurDomain? If so, what does this cost?

  • There will be a carpark underneath OurDomain, with circa 400 parking spaces. Contact us if you are interested in renting one. The carpark will also be available for visitors at a reasonable hourly parking tariff.
  • OurDomain Amsterdam South East is situated next to Holendrecht station, with a good train and metro connection, so there is little or no need for private cars. For residents who make occasional use of a car it will be possible to use shared electric cars or e-bikes (from Q1/Q2 2021). 

Activities are also going to be organized; are these compulsory?

Activities will be organized regularly in and around OurDomain. Naturally, participation in the activities is not compulsory

I don't use the services of OurDomain. Can I eliminate the service costs?

OurDomain is a total concept in which you rent an apartment with many services and facilities. The costs per resident are limited by highly competitive procurement and economies of scale. This is a fixed component for all tenants

What are the monthly costs for Eteck?

The monthly cost for Eteck is depending on the usage. You can see your monthly usage in the Eteck app, and you will be able to adjust your monthly payment accordingly.

On average, the costs for Eteck in the East House are approximately 50 euros  a month, and in the North and the West House this is approximately 75 euros a month.  

Commercial Spaces

I am a local entrepreneur and am keen to contribute to the success of OurDomain. Is that possible?

Local entrepreneurs are certainly welcome to establish themselves at OurDomain Amsterdam South East. You can make known that you are interested and find out if we have commercial spaces available via ondernemers@thisisourdomain.nl or at Funda Business

Amsterdam South East

Where is Amstel III?

Amstel III is situated between the Amsterdam Arena and the Amsterdam UMC, location AMC (close to the A2 and A9 motorways). Among other things it is known for the Ziggo Dome, AFAS Live, Johan Cruijf Arena, IKEA, etc. It is a former office district which is being transformed over the coming years into a mixed development of housing, work, businesses, leisure etc.

What is happening in Amstel III?

Over the coming years it will become a 24/7 residential area, an important expansion location for the municipality of Amsterdam and South East, see above.

What other developments are taking place in the area?

There are new initiatives like a new park (Spoorpark) between OurDomain Amsterdam South East and Holendrecht Station, there are many new (creative) breeding places for young entrepreneurs, and a lot of new homes will be built in the area over the coming years. There are also opportunities for young entrepreneurs, thanks to the new commercial spaces that are available, and there will be more shops, special cycling and walking routes, green spaces/ parks, benches and space for sport and recreation. Under the name of 'HOBU', Pop-Up City, Vinger.nl and We The City will give the area new energy at the behest of the municipality. https://hobu.amsterdam/

FURNITURE PACKAGE

Who do I contact for questions about the furniture?

You can contact Risor Furniture via service@risor.eu or via telephone number +31 (0) 20 244 3675. Or have a look on their website https://ourdomain.risor.eu/

Can I pay in instalments?

Yes, you can pay in instalments of 12 or 36 months.

Conditions

  • Age between 18 and 72
  • Interest is 10% on a yearly basis
  • People can choose between 12 and 36 months
  • Automatic collection on the 1st of the month
  • Living on a Dutch address
  • Having a fixed monthly income of 1100 (single) or 1400 (with partner) is mandatory
  • Dutch bank account

This is a personal loan, business loans are not accepted. Customers have to be Dutch and will be screened by Santander. Loans are possible up to an amount of 12.500 euros. Paying ahead without a fine is possible.

Can I select different sizes of beds?

Yes, there is a dropdown menu where you can choose between 120cm, 160 cm to 180cm.

Can I only select some of the items and exclude some others, for example in the household package?

Yes, you can always contact us via service@risor.eu or via telephone number +31 (0) 20 244 3675 to check the possibilities.

Can I choose the colours of the furniture/bedsheet/curtain packages?

Curtains only come in one colour, but the measurements will be custom made for each apartment. (the colour is green/blue)

Do the curtain fit all apartments?

Yes, the curtains are custom made to fit every room.

Can I order different types within the bedsheet package? (2 small blankets rather than one big one)

Yes, you can always contact us via service@risor.eu or via telephone number +31 (0) 20 244 3675 to check the possibilities.

Can I order after December? How long is the delivery?

If you order before the 1 December we will guarantee that the order will be delivered/assembled before mid March. If you order after 1 December  we might have different delivery times depending on the items you pick. Please reach out to us for a more accurate estimate. The general delivery time for an order is 4-10 weeks.* (*not guaranteed)

Can I order other pieces of furniture displaying in the website but not in the furniture package?

Yes, you can also choose to buy a single item. On the website you can see what items we sell separately. Seen something else you like on the website but cannot find it? You can always contact us via service@risor.eu or via telephone number +31 (0) 20 244 3675 to check the possibilities.

Who is responsible of repairs in case my furniture or appliances (washing machine/dryer/vacuum cleaner) gets broken?

Risor provide 1 year guarantee, but there will be regulations as to what will be covered. Please contact Risor at service@risor.eu and they will handle this requests case by case.

Is there any guarantee for the furniture? How long is the guarantee?

Risor provide 1 year guarantee, but there will be regulations as to what will be covered. Please contact Risor at service@risor.eu and they will handle this requests case by case.

What kind of materials are the furniture per item?

Please look at the website to get further details on materials.

Can I assemble the furniture myself and get a price reduction?

No, the price already includes assembly and it is not possible to get a reduction.

COVID-19

What have you put in place to keep the building COVID-19 secure?

We will follow the most up-to-date Dutch government’s Covid-19 secure guidelines to continue to protect all our residents and onsite team. These will be clearly communicated throughout our buildings. In addition, we have increased the frequency and method of cleaning communal areas and commonly touched items such as buttons and door handles. We will continue to update all residents on any changes on Governmental regulations and measures and the implications for your building.

Do I have to wear a facemask when walking through the building?

Although not mandatory, we strongly recommend all residents and visitors to wear a non-medical facemask when using the elevators and when moving through our public spaces.

What happens if I (or my partner) are tested positive on Covid-19?

If you test positive or if you are self-isolating for suspected Covid-19 exposure, we urge you to inform the Service Desk via telephone or email. We would like to stay informed to assist you wherever we can and help limit the spread of the virus. To reassure you, we will of course respect your privacy. Due to privacy restrictions, we will not and cannot disclose if/which residents are self-isolating. This is up to the discretion of the individual concerned or the authorities.

Can I ask for support if I need to self-quarantine?

If you test positive or if you are self-isolating for suspected COVID-19 exposure, please inform your Service Desk via telephone or email. We are here to assist wherever we can, and we will of course respect your privacy. We can help you with practical stuff such as taking out garbage and deliver your (online) groceries to your door.

What happens if (other) residents in the building are tested positive on Covid-19?

We continue to urge all residents to inform the Service Desk when tested positive of while self-isolating for suspected Covid-10 exposure. We would like to stay informed to assist wherever we can and help limit the spread of the virus. Due to privacy restrictions, we will not and cannot disclose if/which residents are self-isolating. This is up to the discretion of the individual concerned or the authorities. Therefore, it is crucial that everyone continues to respect the Govermental measures and guidelines on hygiene and social distancing.

If the amenity spaces are closed due to governmental restrictions, will we get compensated for this?

We only close the amenity spaces if this is required as a result of the Dutch governmental measures and restrictions. If so, we will financially compensate service charge contributions for these communal facilities.

Where can I get tested?

We urge everybody to get tested if you have respiratory symptoms (coughing, rhinitis, sore throat or pneumonia), often accompanied with fever or if you have been in contact with an infected person or at an increased risk of having been infected as part of contact tracing efforts. This test is free of charge. For more information and test locations, please visit https://coronatest.nl/ (available in English) or call: 0800 1202.

Will the Service Desk continue to be available during Covid-19?

Yes, your Service Team will continue to provide services and assist Residents wherever they can. In order to limit unnecessary exposure of residents as well as the members or our Service Team, resident's are kindly asked to reach out to the Service Team via email and telephone when possible.

How do you execute Covid-proof maintenance works in my apartment?

When you submit a maintenance request via the resident portal, our team will call you first to ask you some basic health questions. Of course, should your health condition change before the maintenance issue is solve, we kindly ask you to inform us.

Our Tech Support or technical partner will ask you some basic health questions again before they enter the apartment. If they have any doubt of your physical wellbeing, they are strictly instructed not to enter the apartment. In that situation, the Service Desk will contact you by phone to make further arrangements.

The mechanics are required to wear a facemask and gloves. The mechanic will ask you to open the windows for extra ventilation before entering the apartment. Also, you will be kindly requested to wait in the hallway while your issue is fixed or wear a facemask if you prefer to stay in the apartment. A minimum of 1.5 metres social distance should always be observed.

Will you continue to organise resident events?

Unfortunately, physical resident events are postponed, respecting social distancing. We acknowledge that the current circumstances are very demanding for everybody, especially for those living in a single household or far away from their home country. While we cannot organise physical resident events, we invite all residents to join and contribute to our online optimism campaign via our social media channels and via the hashtag #AllYouNeedIsHome. This includes fun, work-outs and live events and workshops.

Will you accepts my parcels?

In order to reduce exposure by individual deliveries to our buildings, please register and use MYPUP for central delivery; quick, free of charge and much more convenient while respecting social distancing. The lockers can be opened touchless, using the app. If you are not registered yet, please download the app or visit www.mypup.nl.

Where can I find the most recent updates from the Dutch Government?

All actual measures and updates from the Dutch government can be found via https://www.government.nl/topics/c/coronavirus-covid-19 (English) and the website of the National Institute for Public Health and the Environment (RIVM) via: https://www.rivm.nl/en.

I am leaving my apartment for more than 2 weeks, what should I do?

If you are planning to leave your apartment for longer than two weeks, please empty your fridge/freezer, dispose your garbage, unplug all electrical devices, close your windows and turn your heating down. We would appreciate it if you could inform the Service Desk via email if you are planning to leave for more than two weeks.